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WHAT IS A DIGITAL VIRTUAL VISA ACCOUNT & WHERE CAN I USE IT?

DIGITAL VIRTUAL VISA Account is an online prepaid Visa number that can be used anywhere card not present Visa transactions are valid.  This includes online stores, over the phone or by mail order.

HOW DO DIGITAL VIRTUAL VISA ACCOUNTS WORK?

Step 1: Receive your DIGITAL VIRTUAL VISA Account Code.
Step 2: Visit vanilla.icardpromotions.com.au, enter your details and select "Collect my card".
Step 3: Your card number will be emailed to you (write this down) and your Expiry/CVV will be sent via SMS to you.
Step 4: Combine the Card Number, CVV & Expiry to make a purchase.

HOW LONG IS A DIGITAL VIRTUAL VISA ACCOUNT VALID FOR?

The code you receive to claim your DIGITAL VIRTUAL VISA Account has a variable redemption period which will be communicated at time of purchase or receipt, this validity will differ depending on the program.  Contact the firm issuing you the code or call 1800 446 347 to determine the validity period of any DIGITAL VIRTUAL VISA Account voucher codes.  Once claimed the DIGITAL VIRTUAL VISA Account validity period is 6 months from date of issue.  This expiry is emailed to you once claimed.

CAN I MERGE FUNDS FROM MORE THAN ONE DIGITAL VIRTUAL VISA ACCOUNT?

No.  Each DIGITAL VIRTUAL VISA Account has a separate and unique Visa number.

WHAT IF MY DIGITAL VIRTUAL VISA ACCOUNT NUMBER IS LOST OR STOLEN?

If you have lost your DIGITAL VIRTUAL VISA Account number you can view it again by clicking vanilla.icardpromotions.com.au, then re-entering your Claim Code, Surname, mobile number.  We recommend that you keep your DIGITAL VIRTUAL VISA Account numbers in a safe place.  You should treat your DIGITAL VIRTUAL VISA Account number and security details with the same protection as you would a physical Visa card or cash.

WHAT IF I LOSE MY SECURITY DETAILS (EXPIRY AND CVV)?

If you have lost your security details (expiry date and CVV) you can login to DIGITAL VIRTUAL VISA Account and request the security details be resent to you.  To do this visit vanilla.icardpromotions.com.au, then re-enter your Claim Code, Surname, mobile phone.

HOW DO I CHECK MY DIGITAL VIRTUAL VISA ACCOUNT'S AVAILABLE BALANCE?

You can check your DIGITAL VIRTUAL VISA Account's available balance and complete transaction history online, at any time, free of charge.  Click on the activ8card.com.au link and follow the prompts.

WHAT HAPPENS IF YOUR PURCHASE EXCEEDS THE AVAILABLE BALANCE OF YOUR DIGITAL VIRTUAL VISA ACCOUNT?

If you attempt to use your DIGITAL VIRTUAL VISA Account for a transaction that is greater than the remaining available balance - the transaction will be declined.

HOW DO I ORDER DIGITAL VIRTUAL VISA ACCOUNT CODES?

Contact our corporate sales line on 1800 446 347or email sales@cometrue.com.au to place an order.

CAN I USE MY DIGITAL VIRTUAL VISA ACCOUNT WITH PAYPAL?

Unfortunately at this time you cannot use a DIGITAL VIRTUAL VISA Account via third party payment sites such as Paypal.  DIGITAL VIRTUAL VISA Account cards are for direct Visa transactions only.

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